Shipping policy
Margate Glows, a trade name of Add Good Design Ltd,
Company No. 15613202
Support: enquiries@addgooddesign.com
Returns: 27 Westcliff Road, Margate, CT9 5DN
OUR SHIPPING AND DELIVERY POLICY
This is our shipping and delivery policy. It will apply to all orders purchased from us. Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays). The delivery estimates provided will run from you placing your order.
SHIPPING INFORMATION
Delivery Locations
We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs or may not be possible. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order or in any event, prior to the dispatch of your item.
Please note that we cannot currently deliver to any of the following:
- BFPO UK Military addresses
- Isle of Skye
Shipping Method
Our orders are shipped typically shipped via Evri or Royal Mail. You will be provided with tracking details once your order has been dispatched.
Timeframe
Orders are sent using: STANDARD DELIVERY. We reserve the right to upgrade the delivery method without customer consent. The most typical is that we might upgrade delivery to next day shipping.
Your order will usually be delivered within 3-5 business days of you placing your order.
Delivery Cost
The delivery fee is £3.86.
Delivery will be free for orders of £30 and over.
Please note that very large orders may attract additional shipping costs. You will be notified before your order is placed should this be the case.
DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
Enquiries@addgooddesign.com
We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.
If you would like to return an item because it has been damaged in transit please consult our returns policy.